Terms and Conditions:-

1. Aviva Visas agency operates as an independent firm and accepts instructions solely under the terms and conditions agreed upon by service users.

2. Aviva Visas agency acts as a third-party representative, and submits visa applications to the appropriate organisations on behalf of clients.

3. Aviva Visas agency strives to provide the best customer service when processing visa applications, passports, and other documents as requested by clients. However, Aviva Visas agency cannot be held responsible for its own actions or those of embassies, consulates, passport offices, or agents. This includes unexpected delays, visa refusals, or any loss or damage to passports or documents for any reason.

4. Aviva Visas agency will not be responsible for any expenses that result from incomplete application forms, delays due to embassy processing, mistakes on application forms, lack of adequate supporting documentation, or security checks. Any costs that clients incur because of these delays or the non-issuance of visas will not be the responsibility of Aviva Visas, nor will any fees be charged to Aviva Visas. Clients are advised to purchase travel tickets as recommended by the consulate; however, we suggest opting for open tickets. In the event that a visa is not issued in time, Aviva Visas agency will not cover the cost of the ticket or cost of any kind. Clients should only confirm flexible flights after receiving an appointment confirmation from AvivaVisas agency.

5. Aviva Visas agency has no control over processing times or changes in processing policies. Visa applications may take between 5 to 30 working days, depending on nationality of the applicant. Passports will be released only once all final checks are satisfactory.

6. Aviva Visas agency will not be liable for any loss, misplacement, damage, delay, or destruction of passports, documents, or other items by any means, including Royal Mail, couriers, and agents. The client will bear the loss, and any contributions to costs will be at the discretion of Aviva Visas agency’s director.

7. Aviva Visas agency cannot be held responsible for fluctuations in consulate or embassy fees, as rules change frequently without prior notice. If such changes occur between the initial client request and the visa issuance, the client must cover the new charges, as prices are affected by exchange rates.

8. AvivaVisas agency reserves the right to increase its charges at any time, with or without prior notice. Service charges are non-refundable. However, if an applicant chooses to withdraw instructions for any reason, a £120pp deduction per person will be charged from the total amount. If Aviva Visas Agency has begun work, confirmed an appointment, or is in the process when the applicant withdraws, fees are non-refundable. If Aviva Visas agency cannot confirm an appointment, a refund will be issued, but a £120pp administrative fee will apply. Rescheduling appointments will incur an additional charge of £180pp.

9. Payments made by credit card will incur a 6% transaction fee, and American Express credit cards are not accepted

10. In the event of a visa refusal by the relevant consulate or if applications are rejected by an embassy, the client remains responsible for paying AvivaVisas agency fees and any application fees imposed by the consulate or visa centre for processing the application. Prices may change without notice due to cost fluctuations. Once work has commenced, Aviva Visas agency will not refund fees paid by the client.

11. Aviva Visas agency reserves the right to withhold documents until all payments have been fully cleared. Should a withdrawal request be made before a visa application is submitted, refunds will only include embassy fees, as Aviva Visas service charges are non-refundable. If a withdrawal request is made after documents have been submitted, we will attempt to follow the instructions, but full charges will apply. Similarly, if clients request refunds or dispute charges after obtaining visas, such requests will not be entertained.

12. Aviva Visas agency retains the authority to refuse any applications or halt further instructions at any moment, without the necessity of providing reasons, exercising its complete discretion. Additionally, it may amend the terms and conditions as deemed necessary